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Privacy Policy

Last Updated: June 2026

Janipro (M) Sdn Bhd (“Janipro”, “we”, “our”, or “us”) operates the Janipro e-commerce store. We are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, purchase our products, or interact with our customer care services.

By accessing or using our e-commerce store, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect personal information from you in a variety of ways, including when you visit our site, register an account, place an order, or contact us.

  • Personal Identification Information: Name, billing address, shipping address, email address, phone number, and professional credentials (if registering as a buyer).
  • Technical Data: IP address, browser type, operating system, and tracking data collected via cookies to enhance your browsing experience.

We do not collect and store all payment details, credit card numbers, or bank account details necessary to process your financial transactions (processed via secure third-party payment gateways).

2. How We Use Your Information

We process your information for purposes based on legitimate business interests, the fulfillment of our contract with you, and compliance with legal obligations. This includes:

  • Processing, fulfilling, and shipping your product orders.
  • Managing your user account and verifying healthcare professional status where applicable.
  • Communicating order updates, responding to customer care queries, and providing product assistance.
  • Sending promotional emails, newsletters, or marketing updates (only if you have opted in).
  • Improving our website functionality, security, and product offerings.

3. Sharing and Disclosure of Information

  • Service Providers: Courier and delivery partners (to fulfill shipments) and secure third-party payment processors.
  • Legal Compliance: If required by law, regulation, or court order to protect our rights, safety, or property.

4. Data Security

We implement industry-standard security measures, including SSL encryption and secure server hosting, to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, please note that no method of transmission over the internet is 100% secure.

5. Your Rights

Depending on your location, you have the right to access, correct, update, or request the deletion of your personal data. You may update your account details directly through our website or by contacting our Data Protection officer via the contact information below.

6. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page with an updated revision date.

7. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

  • Company Name: Janipro (M) Sdn Bhd
  • Address: No. 28, Jalan Hi-Tech 6/1, Kawasan Perindustrian Hi-Tech 6,  43500 Semenyih, Selangor, Malaysia
  • Careline: +6 012 568 7822
  • Email: enquiry@janipro.com
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